Here is how the preliminary analysis of a complaint takes place :
As soon as we receive a complaint, we register it.
Within 5 days of receiving a complaint, we send a notice of receipt to the person who made the complaint. A copy of the complaint and the evidence provided by the complainant will also be forwarded to the employer of the person concerned by the complaint if the latter is subject to the Code of ethics of Quebec police officers.
We carry out this analysis by creating a file containing the information necessary to direct the complaint appropriately. This file contains, among other things, the information and details communicated to us by the complainant, as well as the police and legal documents available.
It is likely that we will need to ask additional questions to the complainant in order to be able to direct the complaint. If so, we will contact them by email or mail. This person will be able to respond to us by email, online form or paper form.
Based on the information gathered, we decide either:
Additionally, if it appears that a criminal offense may have been committed, we will immediately forward the file to the appropriate law enforcement agency for criminal investigation.
The complainant, the persons targeted by the complaint and their employer are informed in writing of the Commissioner's decision.
The persons targeted by the complaint are notified in writing of the subject of the complaint and of the facts allowing the event that gave rise to the complaint to be identified.
If the Commissioner makes a decision to refuse the complaint, this decision is justified and rendered in writing.
The main reasons for refusing the complaint are:
If they do not agree with the decision taken, the complainant can then ask us to have this decision reviewed. They must apply within 15 days of receiving the decision by submitting new facts or elements. The final decision is then rendered by the Commissioner within 10 days.
If you want more information or if you need help drafting your complaint, you can contact email@example.com