The complainant who considers that conciliation is not appropriate in his or her case must inform the Commissioner in writing of the reasons for his or her opposition. This person has 30 days after the date of filing of their complaint to submit their reasons. Then, the Commissioner can :

• grant the request and order an investigation;
• reject the reasons for the opposition and maintain the complaint in conciliation. From this moment, the conciliation procedure becomes compulsory;
• decide to dismiss the complaint following the complainant's refusal to participate in conciliation. This measure is only used as a last resort, and after we have tried to convince the complainant that conciliation is the appropriate procedure for them.