Our mission            

We ensure compliance with the Quebec Police Code of Ethics. In accordance with the Police Act, we receive and process complaints and reports concerning any person subject to the Code. Through our training, information and awareness-raising activities, we strive to prevent breaches of the Code. 

Our clients

The Commissaire à la déontologie policière provides services to the entire Quebec population. We are committed to adapting our services to meet the needs of our clients, notably :

• First Nations, Métis and Inuit people;
• People in vulnerable situations;
• Members of visible or ethnic minorities;
• Members of the 2SLGBTQI+ community.

Our commitments to service quality

We are committed to providing a service that is :

• Respectful and fair
  • By ensuring courteous and non-discriminatory exchanges;
• Reliable
  • By ensuring that the information you receive is complete, understandable, accurate and useful;
  • By providing you with the information you need to fully understand the reasons for the rendered decisions;
  • By delivering the services within agreed deadlines.
• Confidential
  • By ensuring that your information is protected and used in accordance with our legal obligations.
• Ease of access for all
  • By offering you a tailored service that meets your needs.

Our Commitment to organizational service standards

Service 1

When you file a complaint or report in police ethics, we are committed to providing you with the information or assistance you need as quickly as possible.

Service 2

We are committed to responding promptly to all inquiries regarding the status of your file. 

Service 3

We are committed to providing support with an First Nation and Inuit liaison officer during the processing of a complaint involving a member of an First Nation and Inuit  community if requested.

Responsibilities, revision and comments

Your responsabilities

To enable us to fulfill our commitments, your cooperation is essential. So, when you file a police ethics complaint, we're counting on you to: 

• Provide us with complete, accurate and up-to-date information; 
• Provide us with the requested information and documents in a timely manner; 
• Inform us, as soon as possible, of any changes that may affect your request or file, such as a change of address or phone number; 
• Participate in the different steps of the processing of your complaint when required. 

In addition, when filing a report that is not anonymous, we count on your cooperation in:  

• Providing us, as far as possible, with complete, accurate and up-to-date information; 
• Providing us with the requested information and documents in a timely manner. 
• Informing us, as soon as possible, of any changes that may affect your request or file, such as a change of address or phone number.

Request for review

• When your complaint is rejected following a preliminary analysis, a lack of cooperation on your part during conciliation, an unsuccessful conciliation or, finally, during an investigation, you canhave this decision reviewed by submitting new facts or evidence within 15 days of receiving the decision. To do so, you must complete an online request for review form.
• If your complaint is rejected after investigation, you may file a request for review with the Tribunal administatif de déontologie policière (Administrative Tribunal for Police Ethics) within 30 days of being notidifed of the Commissioner's decision. To do so, you must complete the form available online on the Tribunal's website and submit it to the clerk's office.
• It should be noted that the Bill does not provide the reporting person with the right to review a decision rendered by the Commissioner.

Comments, suggestions or dissatisfaction with services

If you are dissatisfied with a service provided to you by the Commissaire à la déontologie, please let us know. We will treat your request with care, fairness and speed.

You can send your comments, suggestions or dissatisfaction by email to the following adress : deontologie-policiere.quebec@comdp.gouv.qc.ca.

Upon receipt, a member of our staff will contact you within a maximum of 3 working days.

If you remain dissatisfied despite your efforts, you may appeal to the Protecteur du citoyen, a neutral and independant ombudsman organization of the Québec government.

Contact details and opening hours

Email

deontologie-policiere.quebec@comdp.gouv.qc.ca

Phone

Other regions : 1 (877) 237-7897
Quebec City region : (418) 643-7897
Montreal region : (514) 864-1784

Opening hours

Monday to Friday between 8:30 a.m. and 4:30 p.m.

In person

To ensure better service if you need to come in person, we ask that you make an appointment in advance. Computers are available in each of our offices to allow you easy access to the online complaint form.

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